For logistics and dispatch
Detention, a reschedule, a driver at the gate, all while dispatch is on another line.
What happened overnight is under the load, in the words it was reported in.
The accessorial agreed at four in the morning exists as a line with a date on it.
A driver does not have to know which dispatcher is on shift tonight.
The cost
It exists only in the head of whoever answered, and that person goes off shift.
24/7
the line is live — a call at four in the morning reaches the assistant and comes back written out under that customer.
The product
Dispatch is single-threaded: one person, one line, and behind it a reschedule and a load falling apart.
One dispatch number, answered from whichever seats are staffed
The rest of the desk can see it was picked up, and by whom
Nothing sits in a queue behind the longest call on the floor
Detention, a layover, a reconsignment — the money on a load is decided in a sentence somebody says on the phone.
Who agreed what, on which load, at what time
Kept in the words it was said in rather than tidied into a paraphrase
Sitting under the customer, so a dispute starts from a record and not a recollection
Much of this workforce is not working in its first language, and the hardest call comes from a yard at 4am.
Rendered as they speak rather than mailed over as a transcript afterwards
Both directions, so the answer goes back in the language they called in
The whole exchange stays in the load’s record like any other call
Your week
Calls ring everyone on shift instead of queueing behind one person. The desk sees it handled.
The call is written up on its own: which load, what happened, what was agreed.
The conversation sits under that customer with what each side committed to. A record, with a date.
Everything sits under the load and the customer, visible to the whole desk.
Any size
The product is the same in all three. What changes is how many phones the line rings, and who is expected to pick up.
You are the driver and the desk. The assistant takes the broker call while you move.
The line rings whoever is staffed. The record is the handover: night reads what days wrote.
A local number for each, and one record per customer rather than three versions of it.
The fine print
Your money is decided on conversations, and a phone system is no place for a regulated file.
Switching
Porting is free and the line keeps working, so the number every broker has stays.
Set hours per line and route out of hours to whoever is on call. When nobody can take it, the assistant captures which load and what happened, and the desk picks it up.
Not directly — no TMS is on the integration list, and we would rather say that than let you find out. Call summaries go onward by webhook, or through Zapier or Make, with the fields mapped to what your system expects. It is a push from us, not a rummage through your data.
They call your number like they do today, from any phone. Only your team needs the app.
Yes. Every call shows who answered, how long it ran and what came of it, across the whole desk.
Yes, and porting is free. The number in every rate confirmation and every carrier packet stays exactly the same.
Waitlist
Every call under the load, every agreement written down, whoever picked up.
From Dialpad
From RingCentral
From Aircall