Call translation
You are reading what they said while they are still saying it.
The call is translated both ways as it runs, not written up afterwards.
2directions
on every call — what they say, and what you say back, while it is still running.
0interpreters
to book, and nobody dialed onto the call as a third party.
100%
of the call kept in both languages: the transcript holds every line twice, theirs and yours.
What the call leaves behind
Against how a call in another language normally goes
| How it normally works |  With qallin | |
|---|---|---|
| Getting a translation | An interpreter dialed onto the call | On the line as the call runs |
| When you find out what was said | Afterwards, in a transcript | During, a beat behind the voice |
| Who has to be free | A third person, booked or held for | Nobody — the call starts when they ring |
| Which direction | One side at a time, in turn | Both, on the same row |
| Where it ends up | A recording, and a line on a bill | The customer’s thread, in both languages |
| What the team reads later | The caller’s words in the caller’s language | The same call, in yours |
| The follow-up message | Written by hand, or never sent | Drafted on the number they called |
What live translation covers
Both directions
Your side is rendered for them as theirs is rendered for you, on the same call.
Both languages kept
The transcript holds each utterance twice, so anyone can check what was actually said.
The summary in yours
What the call was about and what was promised is written up in your team’s language.
Messages as well
Texts on the business number are translated the same way, going out and coming back.
Nobody joins the call
No third party on the line, no code to dial, no waiting for an interpreter.
Calls you place too
Outbound works the same way, so a callback is not a different experience for them.
Straight answers
We would rather tell you at signup than print a list here. The set moves as models change, and a page that names languages is a page somebody quotes back at us six months after one of them came off it. Ask about the pair you actually need and you will get a straight answer about that pair.
It is machine translation, and it is worth treating as such. Both sides see the text as it arrives, so a misunderstanding shows up in the conversation rather than a week later, and reading back the important part — an address, a time, an amount — is still the right habit. For a deposition, a diagnosis or anything a lawyer will read, book a human interpreter.
No. They ring the number they already have and speak normally. There is no app to install, no prompt to answer and no code to enter — from their side it is a phone call, which is the point.
Yes. The call is in the customer’s thread with both languages against each other, so somebody who speaks neither can follow what happened, and somebody who speaks one of them can check the rendering against the original.
Yes. A message that arrives in another language is readable in yours, and what you send goes out in theirs, on the same business number the calls come in on. The thread keeps both, so the whole conversation stays in one place regardless of which language any part of it started in.
Anyone with access to that customer. The record belongs to the business rather than to whoever happened to take the call, so a translated conversation is not stranded with the one person who was on it.