For law firms
Someone just hurt, served or fired works down the list until a person picks up.
People with a live matter get onto the calendar, including the ones who ring at nine.
Matters, notes and who said what belong to the firm. Leaving is a permissions change.
The app runs on the phone they already carry. Clients get the firm’s number, never the cell.
The cost
They call until someone answers, and rarely call back. The case goes down the street.
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intake calls you never hear about — every call that comes in is in the record with its number and its time, answered or not.
The product
Someone with an urgent problem does not leave a message. They hang up and dial the next firm.
One number for the firm, answered from the phones your people already carry
Route by practice area, by who owns the client, or straight to the partner handling it
Outside office hours the assistant takes the matter and books the consultation
A client who says “I told someone at your office” is usually right. Until now there was no way to check.
Calls and texts in the same thread, from the number the client already has
Voicemail transcribed and searchable rather than listened to twice
Internal notes that the client never sees, on the matter they belong to
What goes wrong in a small firm is rarely a missed call. It is a callback somebody meant to make.
A written summary the moment the call ends, while it is still accurate
The promise pulled out as a task with an owner and a date
Nothing depends on remembering it after eleven other calls
Your week
Hearings do not pause for intake. Whoever is at the office answers as the firm.
The assistant takes what happened and how to reach them, and books the consultation.
Every call ends as a summary with the commitment in it: who, about what, by when.
They did, and you can see it: which day, what was said, who took it.
Any size
The product is the same in all three. What changes is how many phones the line rings, and who is expected to pick up.
Your number stops being your personal one, and the assistant covers you in court.
Intake rings the whole firm, and the client history is one place instead of four phones.
A local number for each office, and one record rather than three firms sharing a name.
The fine print
Obligations most phone systems treat as somebody else’s problem. Here is where we stand.
Switching
Porting is free and the line keeps working, so the letterhead does not change.
Calls are encrypted in transit, recording is off unless you switch it on, and access follows the roles you set — an associate sees their own matters, an administrator sees the firm. Whether a given call may be recorded at all is a question of your state’s law, and the announcement is built in where it applies.
Yes. Family, criminal and personal injury can each have their own line, routed to the people who handle them, while everything stays visible to the firm.
You remove their access and reassign the number. Every call, text and note with clients stays — it was never on their personal phone.
Yes, and porting is free. Your line keeps working the whole time, so the number in your Google listing, your ads and your letterhead does not change.
It does not give advice and does not pretend to. It takes what happened, when and how to reach the caller, and books the consultation — the same details a paralegal takes at intake.
Waitlist
Intake handled as it happens, written up fresh, kept where the firm can find it.
From Google Voice
From RingCentral
From Line2