Priced as a base plan plus a list of add-ons
Call recording, receptionist features, integrations — each its own line. The plan you thought you bought and the bill that arrives are different numbers, and nobody enjoys discovering the difference.
Coming from Vonage
It replaced your phone system. Not the paperwork after the call.
Vonage does telephony properly — extensions, dial plans, a business line that behaves. What it does not do is anything about the conversation once it ends.
In their favor
What Vonage does well
Two decades of running phone traffic, and it shows in the parts that are unglamorous: call quality, uptime, dial plans that do what you configured, desk phones that work if you have them. As a cloud replacement for a PBX it is a mature product, and the reliability is not the reason anybody leaves.
Why businesses move on
Configured, not set up
Dial plans and extension trees assume someone who will sit down with the admin panel. That is fine with an IT person, and heavy for a business where the owner is doing it between jobs.
The call ends and the work starts
You get a recording and a timestamp. What was agreed, who owes the customer a callback and by when is still written on a notepad — which is the part where the money actually leaks.
What moving actually involves
Numbers port out normally. Check the term and the equipment: if you are renting desk phones from them, that is a separate account to close.
Comes with you
3- Your main number and extensions
- Your contacts, imported
- Service until the port completes
Does not
3- Recordings and voicemail archives stay with Vonage — export before closing
- Rented desk phones go back; qallin runs on the phones your team already has
- Dial plans are rebuilt as routing rules rather than migrated
Where each one is stronger
 |  | |
|---|---|---|
| What happens after the call | A recording and a timestamp | A written summary, and what you promised becomes a task with a date |
| One record per customer | Call logs and recordings, per extension, in the admin panel | Calls, texts, voicemail and notes under one customer |
| Answers when nobody can | Auto-attendant, then voicemail | An assistant takes the reason for the call and books the time |
| The number belongs to the business | Yours, with extensions behind it, and it ports out | Yours, and it ports out when you leave |
| Set up without an operations person | Dial plans, extension trees and desk phones, for whoever will sit down with the admin panel | Pick a number, invite the team, everyone signs in |
| Integrations | A marketplace of CRM connectors, bought as add-ons | HubSpot, Salesforce, Zendesk, Slack, Zapier and the rest of the list |
| Track record | Two decades of carrier traffic, paying businesses and a support organization to call | New. In early access, with no track record to check |
Straight answers
No. qallin runs on cell phones and computers. If your team is tied to desk handsets, that is a real cost of moving and worth counting before you start.
You keep the main number and rebuild the routing behind it. Extensions people dial from outside are preserved; internal dialing patterns are set up again.
Our pricing is not published yet, so anyone answering that with a number today is guessing. And the comparison is not ours to make in any case: what a Vonage bill comes to depends on which extensions and add-ons are on it, and only your own bill answers that.
They stay with Vonage. Export anything you have to keep before the account closes — this catches people out most often when there is a compliance reason to hold them.
No. Pick a number, invite the team, they install an app and sign in. If setup takes longer than an afternoon, we have failed at the thing this page is about.