Coming from Aircall
Aircall is a good call center for a sales or support team that already runs inside a CRM. The question is whether that is the business you have, or the business the software assumed you were.
In their favor
Its integrations, and it is not close. Aircall sits inside a CRM or helpdesk and logs the call where the rest of the team already works, and it has years of that behind it — far more connections than we have, deeper ones, and people who have fixed each of them before. The rest of it has been configured by support organizations for a decade, and that shows in the depth: routing a supervisor can reason about, the analytics a manager watching a support line actually needs, and somebody to call at nine in the morning when it is not behaving. If a support operation is what you run, Aircall is very likely the right product and this page is not for you.
Per-seat pricing on a team plan, usually with a term attached, is fair when you have a support schedule. When you are four people and two of them answer the phone occasionally, you are paying for the shape of an organization you do not have — and the bill does not shrink because the queue is empty.
Routing rules, business hours, teams, tags, the integration mapping into your CRM. It is all configurable, which means it all has to be configured, and then kept correct as people and hours change. In a small business that person also runs the business.
Aircall logs the call into the tool where your customer lives. That works when a CRM is already the center of your world. If it is not, you end up maintaining a CRM so the phone system has somewhere to write — and the texts, the voicemail and the note someone left about the job are still scattered. In qallin the customer is the record: calls, texts, voicemail and notes sit under one person, and there is no second system to keep in sync.
You get the recording, the transcript and the dashboard. What you do not get is the commitment: what the customer asked for, what you promised, by when. qallin ends every conversation with a written summary and pulls the promise out as a task with an owner and a date, which is the part a small team actually drops.
A call center routes to whoever is available. A small business often has nobody available, and the call goes to voicemail nobody plays back. qallin answers, takes the details, and books the time — so the alternative to the missed call is an appointment rather than a message.
Numbers port out of Aircall normally — they are yours and they release them. Read your agreement first: team plans often carry a term, and leaving before it ends is a separate matter from the port. The port itself usually runs about a week; keep Aircall running until it completes.
Comes with you
3Does not
5 |  | |
|---|---|---|
| What happens after the call | Recording, transcript and dashboard | A summary, with the promise pulled out as a task with an owner and a date |
| One record per customer | Written into the CRM that already holds the customer | The customer is the record — calls, texts, voicemail and notes in one place |
| Answers when nobody can | Routes to whoever is available, then voicemail | An assistant answers, takes the details and books the time |
| The number belongs to the business | Yours, with teams and routing behind it, and it ports out | Yours, and it ports out when you leave |
| Set up without an operations person | Routing rules, teams, tags, hours and the CRM mapping — someone owns it | Pick a number, invite the team, everyone signs in |
| Integrations | Deep CRM and helpdesk integrations, and years of them | HubSpot, Salesforce, Zendesk, Slack, Zapier and the rest of the list |
| Track record | Support and sales teams running on it every day, with an organization behind it | New. In early access, with no track record to check |
Not the way they do, no. We hand off to the same tools — HubSpot, Salesforce, Zendesk, Slack — but Aircall has been building and fixing those connections for years, and every edge case they have already hit is one we have not. If your floor runs on a deep CRM integration that somebody tuned, that is the strongest reason on this page to stay.
That you might not need the CRM in the middle. If the only reason it exists is to hold the customer history the phone system writes into, qallin holds that history itself — calls, texts, voicemail and notes under the customer, in one place, with nothing to keep in sync.
Not by migrating them. Nothing exports out of Aircall into us — routing, teams and schedules are built again from nothing, and what you would be rebuilding is a decade of Aircall making that configurable to the depth a support floor needs. If a supervisor watching a live queue is how your day runs, that cost lands on day one and it is a real one.
Our pricing is not published yet, so anyone answering that with a number today is guessing. Two things about it are decided and are worth knowing now: Aircall starts at three seats and we have no minimum, so a two-person team pays for two — and the carrier fees that are not ours are passed through at cost, with nothing added.
No. History stays with the provider that recorded it, in both directions. Export anything you are required to keep before you close the account.
Probably not. Aircall is built for exactly that and does it well. This page is for the business that bought a call center and then found it had no call center to run.
Waitlist
Aircall is the better product for a team with seats, a schedule and a CRM at the center. If you have none of those, this is the smaller thing — and if you have all three, stay.
