For contractors
A job worth tens of thousands is decided over weeks and half a dozen calls.
The homeowner who rang in March is picked up in May by someone who already knows.
No end-of-day reconstruction of what the homeowner actually asked for.
Inquiry, estimate, signature and the six calls in between end up in one place.
The cost
They call, think, ask a neighbor, call back. One goes unanswered, and they book whoever kept track.
100%
of that homeowner’s calls in one thread — whoever picks up the next one reads the last one before they say hello.
The product
Jobs this size are almost never lost on price. They are lost on the quote that was going out Tuesday.
The sentence that made the promise, kept in the words it was said in
An owner and a date on it, so it is a job rather than a note
Nothing depends on remembering it after a day on site
You cannot hold a phone to your ear on a ladder, and a homeowner describing a job leaves ninety seconds of it.
Transcribed and searchable, so an address from six weeks ago is findable
Sits in the homeowner’s own thread rather than in a separate mailbox
Readable in a van, on a roof and in the twenty seconds you actually have
The estimate goes out on the number she has been calling, and she signs it there. No portal, no PDF nobody checks.
The document sits in the customer record, not in a filing system beside it
Signed and dated in the thread, with the call that agreed it directly underneath
Anyone on your side can see what was sent and whether it came back
Your week
The assistant takes what they want done and when they are home. You call back knowing.
Whoever answers sees the first conversation: what they wanted, what you quoted, what you said.
The promise becomes a task with a date, created from the call itself.
It is written up and sitting under the customer by the time you look.
Any size
The product is the same in all three. What changes is how many phones the line rings, and who is expected to pick up.
You are the estimator, the crew and the office. The assistant takes the call.
Whoever takes the call takes it as the company. A lead stops living in one head.
The office sees every conversation, and a job spanning two crews is still one thread.
The fine print
Two are about paperwork this trade is regulated on; two are limits of the product.
Switching
Porting is free and the line keeps working, so the number on the truck stays right.
Referrals call too, and they call the number on the sign or the one a neighbor gave them. What changes is that the conversation is kept, so a job that takes six weeks to decide does not restart every time.
You can port it in. Work calls then come through the app, and your personal line stops being the company line at 9pm.
Set your hours. Outside them the assistant takes what they want done and when they are available, so you have a real lead in the morning rather than a hang-up.
Every call sits under the customer with what was discussed and what was promised, so you can trace a signed job back to the first call.
No. No desk phones, no installer. If your crew has phones, you have a phone system.
Waitlist
Every conversation kept together, so the sixth call is the one that closes.
From Quo
From Vonage
From RingCentral