Coming from Dialpad
Dialpad was doing AI on calls before most of this category existed, and doing it well. The difference is who it was built for — and whether that matches the room you are sitting in.
In their favor
They were early to real-time transcription and coaching, and it shows: live assist, sentiment tracking and analytics built for a manager watching a queue of reps. That is years of AI running on live calls in front of paying customers — tuned against real floors, with an organization to call when it misfires. If you run a sales floor or a support team where coaching and scorecards matter, it is a genuinely strong product built on a track record we do not have.
Their AI is aimed at improving how a call is handled while it happens. Ours is aimed at what happens after it ends — the commitment written down, assigned to someone, with a date. Both are AI on calls; they answer different questions.
Tiers, seat minimums and annual terms make sense when you are buying for a department. A five-person trade business ends up in a plan designed for a floor of reps.
Analytics assume somebody whose job is watching the numbers. In a small business the person who would read that dashboard is the same person who was on the call, and they need the follow-up, not the scorecard.
Numbers port out normally. Check the term on your plan before you start — annual agreements are common here.
Comes with you
3Does not
3 |  | |
|---|---|---|
| What happens after the call | Transcript, sentiment, coaching notes | The commitment written down and assigned |
| One record per customer | Contact history, plus CRM sync where it is set up | One thread per customer, whoever answered |
| Answers when nobody can | AI answering and live assist during the call | AI answers and writes up what it agreed |
| The number belongs to the business | Business owns it, though a term may still run | Business owns it, ports out on request |
| Set up without an operations person | Built for an admin configuring a floor | Set up by the person answering the phone |
| Integrations | Built out across the sales stack | HubSpot, Salesforce, Zendesk, Slack, Zapier and the rest of the list |
| Track record | Years of AI on calls, and a support organization to call | New. In early access, and the people on support wrote the code |
Different, and theirs has been in production longer. Dialpad’s is strongest during the call — live assist and coaching, tuned over years against real sales floors. Ours is aimed at after it: what was agreed, who owns it, by when. If a manager coaches live from that console every day, they are using something that has had those years to get good, and switching means giving that up.
Probably not. Their product is built for exactly that, and the coaching features are the reason people pay for it.
That is the case this page is for. The question is whether you are using the coaching layer at all, or paying for a floor-manager product to answer the phone.
No. History stays with the provider that recorded it, in both directions.
Our pricing is not published yet, so anyone answering that with a number today is guessing. And a total against theirs is not ours to claim in any case — what a Dialpad bill comes to depends on which plan and which add-ons are on it, and only your own bill answers that.
Waitlist
If nobody in your business is coaching a queue of reps, the coaching platform is not the tool you needed.
