Terms of Service

What to do in an emergency. Use your phone’s built-in dialer. qallin runs as an app on the iPhone or Android device you already own — your device’s native 911 service, provided by your mobile carrier with your real-time location, is unaffected by qallin and remains exactly as it was.

Why it works this way. qallin is a business calling app that works alongside the phone you already own. Internet-calling services cannot reliably determine a caller’s physical location, and they do not function during power or internet outages. Emergency calling belongs on the device’s native dialer, which has both the location and the independence from your office network.

What the app does if you try. If you dial 911 or another emergency short code inside qallin, the call is not placed. Use your device’s native dialer instead.

Your responsibility. You must make sure that everyone who uses qallin in your business understands this, including staff who join later. Emergency calls go through the phone’s own dialer, never through qallin. You accept this disclosure when you create an account, and we keep a record of that acceptance.

If this does not work for you. Some businesses need a line that can reach emergency services — a location with no mobile coverage, a site where staff have no personal phone, a regulated setting that requires it. qallin is the wrong product for that, and we would rather say so here than sell you a seat.

This agreement is between Qallin Technologies, LLC and the business that opens the account (“you”, “your”, “Customer”). If you accept these Terms on behalf of a company, you confirm you are authorized to bind it, and “you” means that company.

People you invite to your account — employees, contractors, anyone who signs in — are “Users”. You are responsible for what your Users do on the Service, for making sure they follow this agreement, and for anything done through their credentials.

qallin provides business phone numbers, calling, text messaging, voicemail with transcription, a shared team inbox, a customer record, and AI-assisted features including an assistant that can answer when nobody is available. The Service runs over the internet on iPhone, Android and the web.

It requires a working internet connection and a supported device. We do not supply desk phones, handsets, headsets, routers or internet access, and the Service does not connect to a PBX or an analog line.

We may add, change or remove features. Where a change removes something you were relying on, section 25 says what we do about it.

To use the Service you must be at least 18, act for a business, and use it for business purposes in the United States. The Service is offered in the United States only.

We verify accounts — a working email address, a real mobile number, and a payment method — because a phone network that does not check who is joining becomes a spam network within weeks, and then the carriers block everyone on it, including you. Verification protects your ability to reach your own customers.

Accounts may run in a limited mode until verification and, for text messaging, carrier registration complete (section 9). We may decline or close an account where we cannot verify it, or where the information given is inaccurate.

You decide who has an account, what each person can see, and who is removed. Removing someone ends their access immediately.

The conversation history belongs to the business, not to the person who happened to answer. When a User leaves, their calls, messages, voicemails and notes stay in your account and their number can be reassigned. This is deliberate and is one of the reasons the Service exists: work conversations on a personal phone leave with the phone.

Each User’s personal number is never shown to your customers.

We assign you local and toll-free US numbers, or you bring your own (section 7). Numbers are provided under our arrangements with our underlying carriers, and are subject to the numbering rules of the FCC and of the North American Numbering Plan.

What you get. The right to use the number for as long as your account is in good standing, and the right to take it with you when you leave (section 8).

What you do not get. Ownership. Nobody owns a telephone number, including us — numbers are a public resource administered under federal rules, and a provider holds them subject to those rules.

We may need to change a number in the rare cases where the numbering authority or a carrier requires it. If that happens we will tell you as far in advance as we are able and will not charge you for the change.

You can port in a number you already use. Porting is free.

You authorize us to submit the port request to your current provider on your behalf, and you confirm you are the authorized owner of the number and that the details you give us — account number, PIN, service address, the name on the account — match your current provider’s records exactly. Most failed ports fail on a mismatch, not on a refusal.

A port typically takes about a week. It can take longer: the timing belongs to your current provider, and it varies with the type of account you hold with them, how quickly they release the number, and whether the documents you give us match the ones they hold on file. Your existing service keeps working until the port completes, so there is no gap. We cannot control your current provider’s timing, and we do not promise a completion date.

Do not cancel your old service before the port completes. Canceling first releases the number and it may become unavailable to everyone, including you.

If you leave, you can take your numbers with you. We will not hold a number hostage to an unpaid invoice, an exit interview, or a retention call.

To port out, ask your new provider to submit the request; we release the number on receipt of a valid request. Keep your qallin account open until the port completes — closing it first releases the number and the port will fail.

After an account is closed, numbers are held for 30 days and then returned to the numbering pool. Once returned, they cannot be recovered by us or by you.

Business text messaging on US carriers requires registration under the A2P 10DLC framework administered by The Campaign Registry. This is a carrier requirement, not ours, and it applies to every business that texts from a standard ten-digit number.

We file the registration on your behalf using the business details you provide. Approval usually takes a few business days. Calling works immediately; texting does not work until registration is approved.

You are responsible for the accuracy of what you give us to register. Registrations are rejected or revoked for inaccurate business information, and a revoked registration stops your texting.

Carriers independently filter, throttle and block messages. We cannot guarantee delivery of any message, and message throughput limits are set by the carriers according to your registration tier.

Your messaging must follow our Acceptable Use Policy, which sets out the consent and opt-out rules in detail. Those are legal obligations under the TCPA and carrier rules, and breaking them puts every customer on our network at risk, which is why we enforce them strictly.

Outbound calls are signed under STIR/SHAKEN, the federal caller-authentication framework, which is what keeps a legitimate business off the “Spam Likely” label.

You may only display caller ID information that you are entitled to use. Transmitting misleading or inaccurate caller identity with intent to defraud, cause harm or wrongly obtain anything of value is prohibited by federal law and by section 4 of our Acceptable Use Policy.

Whether a carrier labels or blocks your calls is the carrier’s decision. We sign what we can and will help you dispute a wrong label, but we cannot promise how any carrier will treat your traffic.

Recording is off unless you turn it on.

US recording law is a state matter. Some states require only one party to consent; others require everyone on the call to consent. Where all-party consent is required, qallin plays an announcement before the recording starts, and that announcement cannot be switched off.

You are responsible for recording lawfully: for knowing which rule applies to the states you and your customers are in, for having the consents you need, and for how you use, store and disclose what you record. We give you the announcement and the controls; we cannot give you the legal judgment about your own calls.

Voicemail is transcribed by default so it can be read and searched. Call transcripts and summaries are produced only for calls you have chosen to record.

The Service includes AI features: voicemail and call transcription, call summaries, suggested follow-ups, and an assistant that can answer calls, take a message, capture why someone called, and book a time.

To provide these, your content is processed by us and by the AI providers we use as sub-processors. Our Privacy Policy names them.

We do not use your calls, messages, recordings or transcripts to train public or third-party AI models, and our agreements with our AI sub-processors prohibit them from doing so with content we send.

AI output is generated from an imperfect signal — accents, crosstalk, bad lines, background noise. Transcripts and summaries will contain errors. Do not rely on them as a verbatim record, as legal or medical documentation, or as the sole basis for a decision that matters. The recording, where you have made one, is the record; the summary is a convenience.

The assistant is a tool that speaks to your customers in your name. You are responsible for how you configure it and for what it says on your behalf.

Your use of the Service must follow our Acceptable Use Policy, which is part of this agreement. It covers what may be dialed, what may be texted, consent and opt-out, resale, automated dialing, and what happens when a rule is broken.

Breaking it is a breach of these Terms and can result in immediate suspension under section 17.

The Service is sold per user, per month. There is no setup fee, no contract, and no minimum number of seats.

Billing. Fees are charged in advance for the billing period, in US dollars, to the payment method on file, and renew automatically until you cancel. Adding a User mid-period is prorated; removing one takes effect at the start of the next period.

Taxes and regulatory charges. Telecommunications services in the United States carry taxes, fees and surcharges — federal Universal Service Fund contributions, state and local telecom taxes, 911 and regulatory fees where applicable. These are charged in addition to the seat price and are shown separately on your invoice. They change when the underlying rates change, and we pass them through rather than absorbing them.

Failed payments. If a payment fails we will retry and tell you. Persistent non-payment leads to suspension and then closure under section 17.

Disputes. Tell us within 60 days of an invoice if you think it is wrong, and we will look at it properly.

Price changes. We will give at least 30 days’ notice before a price increase takes effect, and you may cancel before it does.

You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period; the Service keeps working until then, and we do not prorate a refund for a partial month.

Where a free trial is offered, its length and terms are stated when you start it. If you cancel before the trial ends you are not charged.

Before you cancel, read section 8. If you want to keep your number, start the port to your new provider first and close the account after it completes.

On closure we retain your data for the period set out in the Privacy Policy and then delete it. You can export your data before closing.

We aim to keep the Service available continuously, and we will give notice of planned maintenance where we can. We do not currently offer a contractual service level agreement or uptime credit, and we would rather say that plainly than publish a number we have no mechanism to honor.

The Service depends on things outside our control: your internet connection, your device, your local network, and the carriers who terminate calls and messages. Interruptions caused by those are not within our control.

Support is by email at hello@qallin.ai. We answer in business hours, US time.

We may suspend or close an account, in whole or in part, if:

• you breach these Terms or the Acceptable Use Policy;
• your traffic threatens the integrity of the network, our carrier relationships, or other customers’ ability to place calls;
• a carrier, regulator or law enforcement authority requires it;
• payment remains unpaid after we have told you and given you a chance to fix it; or
• we reasonably believe the account is being used fraudulently or unlawfully.

Where the situation allows it, we will warn you first and give you a chance to put it right. Where it does not — active fraud, an urgent carrier or legal demand, traffic that is harming others — we may act immediately and tell you afterwards.

We may also stop offering the Service entirely. If we do, we will give at least 60 days’ notice, refund fees paid for service not yet delivered, and keep your numbers portable throughout that period.

Yours stays yours. Your calls, messages, recordings, transcripts, notes, contacts and business information belong to you. You grant us only the license we need to run the Service for you: to host, process, transmit, transcribe, summarize, back up and display that content, and to do so through the sub-processors named in our Privacy Policy.

Ours stays ours. The software, design, brand and documentation are ours. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. You may not copy, decompile, reverse engineer, resell or white-label it, or use it to build a competing service.

Feedback. If you tell us how to make the product better, we may use that without obligation. This does not give us any right to your content.

Each of us may learn things about the other that are not public. Each of us will use the other’s confidential information only to perform this agreement, protect it with at least reasonable care, and not disclose it except to people who need it and are under similar obligations.

This does not apply to information that is already public, was already known, is independently developed, or must be disclosed by law — and where the law requires disclosure, we will tell you unless we are prohibited from doing so.

How we handle personal information is set out in the Privacy Policy, which covers what we collect, why, who we share it with, how long we keep it, and the rights you and your customers have.

Two points belong here as obligations rather than as disclosures. First, when you put your customers’ information into qallin, you are responsible for having the right to do so. Second, telephone service generates Customer Proprietary Network Information — who called whom, when, and for how long — which US law protects specifically; how we treat it is in section 5 of the Privacy Policy.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that any call or message will be delivered, that transcripts or AI output will be accurate, or that carriers will not filter or label your traffic.

Nothing in this section limits the disclosure in section 1: the Service does not provide access to emergency services, and no warranty here should be read as suggesting otherwise.

To the maximum extent permitted by law, neither party is liable for lost profits, lost revenue, loss of data, loss of business opportunity, or any indirect, incidental, special, punitive or consequential damages, even if told such damages were possible.

Our total liability for all claims in any twelve-month period is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to either party’s liability for fraud, willful misconduct, or anything that cannot be limited by law.

You will defend and indemnify us against third-party claims, and the resulting losses, arising from: your use of the Service in breach of this agreement or the Acceptable Use Policy; your calls, messages or recordings, including claims under the TCPA or state recording laws; the content you put into the Service; or your failure to give any consent or notice you were required to give.

We will defend and indemnify you against third-party claims that the Service itself infringes a US intellectual property right, provided you tell us promptly and let us control the defense.

This agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Talk to us first. Before starting formal proceedings, tell us what is wrong at legal@qallin.ai and give us 30 days to resolve it. Most things end here.

If that does not resolve it, disputes will be settled by binding arbitration on an individual basis, and each of us waives any right to a jury trial or to participate in a class action. Either of us may still bring a claim in small-claims court, and either of us may seek injunctive relief in court to protect intellectual property or stop misuse of the Service.

Any claim must be brought within one year of when it arose.

We may update these Terms. When we do, we will change the date at the top and, for any change that materially reduces your rights or increases your obligations, give at least 30 days’ notice by email before it takes effect. If you do not accept the change, cancel before it applies; continuing to use the Service after that is acceptance.

We keep the previous version available on request, so you can see what changed.

Notices. We write to the email address on your account; you write to legal@qallin.ai. Keep your address current — a notice sent to a dead address still counts as given.

Assignment. You may not assign this agreement without our consent. We may assign it to an affiliate or in connection with a merger or sale of the business, and your numbers remain portable if we do.

Force majeure. Neither of us is liable for failures caused by events outside reasonable control, including carrier failures, network outages, natural disasters and government action.

Severability and waiver. If a provision is unenforceable, the rest survives. Not enforcing a right once does not waive it.

Entire agreement. These Terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between us about the Service, and replace anything said before.

Survival. Sections 18 to 25 survive the end of this agreement.

Qallin Technologies, LLC — legal@qallin.ai.

For abuse reports, see reporting abuse. For privacy requests, see your rights.