For clinics and practices
A patient who cannot get through books somewhere else, and that hour stays empty.
An hour empties two ways: nobody got through to book it, or nobody turned up.
A nurse’s cell carrying appointment messages is a record the practice cannot see.
Whoever picks up next already knows what was arranged, and by whom.
The cost
You cannot sell Tuesday at ten on Wednesday. An unanswered call empties the chair.
1
chair, one hour, gone for good
The product
Your receptionist is checking in the person at the counter, and cannot turn away to book someone else.
One number for the practice, answered from whichever handsets are free
Nobody hears a busy signal or a hold loop while the desk is occupied
When everyone is genuinely tied up, the assistant books the appointment instead
The most expensive gap in a schedule is the one nobody knew was coming.
Sent from the same number the practice answers on, not a separate sending service
The reply lands in the patient’s own thread, where anyone on duty can act on it
Two people can work the same conversation without it living on either of their phones
A caller asking about a repeat prescription should not be waiting behind three people booking check-ups.
Route by what the caller needs, by the hour, or by who the patient already sees
First matching rule wins, and the rules are yours to read and reorder
After hours the last rule is the assistant, so the line ends in a booking rather than silence
Your week
Nobody turns from the patient at the counter. The call rings the whole team instead.
People arrange their health after work. The assistant asks what they need and puts it in.
A reminder goes out by text from the same number they called.
With the practice’s own number, the conversation does not go home at six.
Any size
The product is the same in all three. What changes is how many phones the line rings, and who is expected to pick up.
There is no front desk, so the assistant is it. You treat; it answers.
Calls ring everyone on duty, and whoever is at the counter can stay there.
A local number for each site, and one record per patient whichever door they used.
The fine print
A practice asks questions no other business asks. Here are the answers, including the unwelcome one.
Switching
Porting is free and the line keeps working — that number is in every insurance directory.
That depends on how you use it and on a signed business associate agreement, which we do not offer today. Calls are encrypted in transit and recording is off unless you enable it — but if your practice needs a BAA in place, wait for us to say we have one rather than assuming.
Yes. Bookings to the front desk, prescriptions to clinical staff, billing elsewhere — by choice, by schedule, or by who owns the patient.
The assistant answers, takes what they need and when they can come, and books it. Anything urgent is directed to call emergency services, because we are not a medical line.
Yes, and porting is free. The number on your door, your listing and every reminder card stays the same.
A reminder in the thread where the patient already talks to you gets read; a voicemail on a cell usually does not. We will not put a number on it — but the mechanism is the one clinics use.
Waitlist
Every booking call answered and every appointment confirmed. Not by luck.
From RingCentral
From Vonage
From Dialpad